Exchange Policy

Peora believes in offering superior quality designs and products but there could be circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will happily exchange it within 7 working days from the date of delivery for other items of the same or higher price that are listed on www.peora.in. The difference in the amount and the shipping costs will be borne by the customer.

Kindly note that we will inspect the item before exchanging and exchange will take place only under following conditions:

  • The exchange is possible only if the product is of incorrect size, damaged or defective.
  • All our products are sent with a tamper proof tag stating 'Return Policy Void If tag is broken’. Returns will only be accepted if the product is returned in the original box and the tamper proof tag is intact (Not broken).
  • The products should be new or in unused condition. It should not have any scratches, marks or damage with all the original packaging and materials included.
  • If the item has been resized, altered or damaged we won't be able to offer the exchange and will have to return it to the customer at the customer’s expense.
  • In case of ring size replacement, we will ship the desired ring size. One way shipping cost has to be borne by the customer.

Steps to follow to exchange our products:

  • Drop us an email at info@peora.com or Call us at +91 (22) 28263331 / 28360926
  • Expect a response from us within 3 working days
  • Pack the product and courier it to the following address with the original gift box. It is advised that the return packets should be adequately packed and the gift box should be with a protective cover or bubble wrap so that there is no further damage of goods in transit.
  • 609, 6th Floor, The Summit Business Bay, Behind Guru Nanak Petrol Pump, Off Andheri Kurla Rd., Andheri (E), Mumbai 400093, Maharashtra, India

NOTE:

  • Goods sold at any of the Peora retail outlets across India will neither be exchanged nor returned under any circumstances.
  • In case of exchange, Cash on delivery charge Rs 69 will be NOT included in the exchanged amount. For e.g. A customer purchased a product of Rs 1000 through COD payment method and wants it to exchange it will other product. We will exchange with the product of Rs 1000 and not of Rs 1069.
  • There is no exchange, return or replacement policy on international orders.